Introducing the “Customers” area: A Comprehensive Product Directory for Your SaaS
An easy way to manage your customer list, tailor and validate customer experiences. With the new “Customers” area, you can now...
How to measure your SaaS churn rate and optimise your growth
SaaS (Software as a Service) providers are always looking for new ways to grow their businesses. One of the key metrics...
How to create a subscription service that discourages churn
Tackling customer churn is a major challenge when it comes to running a subscription-based business. How do you encourage customers not...
Understanding current consumer trends, and how this is impacting subscriptions
Amidst all of the troubles of Covid-19 and the disruption that has occurred this year, including ever-increasing prices, the cost of...
15 stats that demonstrate the importance of customer retention
Many people focus on attracting new customers rather than retaining existing ones - because more is always better, right? But the...
How to handle the early signs of churn
While keeping an existing customer is much easier than acquiring a new one, that doesn’t necessarily make customer retention an easy...
Tips to retain your subscribers
In a world with ever-shortening attention spans and an enormous, competitive market for subscription services, it can be difficult to keep...
3 ways B2B companies can improve customer retention and cultivate loyalty
Most, if not all, B2B companies have a customer acquisition system in place to help them attract new customers and grow...
How to use social media for customer retention
Over the past few years, social media has become a major platform for networking. Now, companies all around the world use...
The true impact of churn on your revenue
The importance of preventing and fighting churn for a SaaS business cannot be overstated. It is not enough to simply react...