Retention strategy: How to develop data-driven growth ideas
Every business leader today understands the power of data when it comes to monitoring performance and devising new strategies. But using...
Churn Prevention
Customer retention: The key to revenue growth
Creating a killer product and identifying your target audience can kick off revenue growth in your company. But it's important to...
What is customer relationship management and how can it improve customer retention?
Customer retention is key to business success in this modern economy. One way to ensure you retain existing customers as you...
Embracing net dollars: A look at the importance of Net Dollar Retention
Net dollar retention (NDR) is a big deal in the SaaS industry and a key performance indicator for SaaS companies. Of...
Is your cancellation experience putting your business at risk?
In the early days of building digital businesses, designers turned to some unpleasant tactics to drive revenue and improve retention. Thankfully,...
Saving customers. Why everyone is talking about subscription retention.
Did you know you have a 60–70% chance of selling to an existing customer as opposed to 5–20% for a new...
How to reduce customer churn, by enhancing your cancellation flow
In a recent survey of subscription businesses, eight out of every ten businesses had a team dedicated to enhancing their customer...
The growth killer. What is churn?
Before reading this article, here is quick background into me, the author. My name is Phil Carr, and I have successfully...