Embracing net dollars: A look at the importance of Net Dollar Retention
Net dollar retention (NDR) is a big deal in the SaaS industry and a key performance indicator for SaaS companies. Of...
Churn Prevention
Is your cancellation experience putting your business at risk?
In the early days of building digital businesses, designers turned to some unpleasant tactics to drive revenue and improve retention. Thankfully,...
Saving customers. Why everyone is talking about subscription retention.
Did you know you have a 60–70% chance of selling to an existing customer as opposed to 5–20% for a new...
How to reduce customer churn, by enhancing your cancellation flow
In a recent survey of subscription businesses, eight out of every ten businesses had a team dedicated to enhancing their customer...
The growth killer. What is churn?
Before reading this article, here is quick background into me, the author. My name is Phil Carr, and I have successfully...